Privacy Policy

Information you provide directly:

• Name, email address, phone number, and date of birth when you register
• Profile information such as gender and location
• Payment information processed securely through our payment partners (we do not store card details)
• Messages and chat history with astrologers or support
• Reviews and feedback you submit

Information collected automatically:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time stamps)
• Usage data (features used, session duration, click patterns)
• Location data (with your permission) to show nearby services

We use the information we collect to:

• Create and manage your account and wallet
• Connect you with astrologers, pandits, and temple offerings
• Process payments and maintain transaction records
• Send service-related communications (booking confirmations, receipts)
• Send promotional content and offers (you may opt out at any time)
• Improve our Platform through analytics and user research
• Comply with legal obligations and resolve disputes
• Detect and prevent fraud or abuse

We do not sell your personal data. We may share your information with:

• Service providers: Astrologers, pandits, or temple partners to fulfil your bookings — limited to what is necessary to deliver the service.
• Payment processors: Secure third-party gateways to handle transactions.
• Analytics partners: Aggregated, anonymised data to help us understand how users interact with our Platform.
• Legal authorities: When required by law, court order, or to protect the rights and safety of our users or the public.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Certain transaction records may be retained for up to 7 years as required by Indian tax and financial regulations.

We use cookies and similar technologies to enhance your experience, remember preferences, and analyse Platform usage. You can control cookie settings through your browser, though disabling certain cookies may affect Platform functionality.

We implement industry-standard technical and organisational measures to protect your data — including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at info@aventraaglobal.com.

Our Platform is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have done so, we will delete that information promptly.

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the Platform. Continued use after changes take effect constitutes your acceptance of the revised policy.

For privacy-related questions or requests, contact our Data Protection Officer at info@aventraaglobal.com.